We need some information from you in order to grant you a MyChart account. Once submitted, it could take up to a week for processing and verification. Once approved, you will receive an email or a letter with your activation code and instructions on how to activate your MyChart account. If you have any questions, please contact your clinic.

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Please note: this self-signup process is only available for patients 18 and older. For information about accessing another patient's information in MyChart by setting up a proxy account, click here to learn more on our FAQ page.
BJC HealthCare and Washington University Physicians take very seriously the safeguarding of our patients’ personal information. The following includes information on how we verify your identity before activating your MyChart account.

We utilize a secure third-party identity verification system as part of the self-signup process. The process starts with gathering the information requested below. This information is then used to perform a soft inquiry of your credit using EXPERIANHLTH. The purpose of the soft inquiry is to gather additional information that can then be used to create questions which assist in validating your identity, such as questions regarding a prior address or the make/model of a car you have purchased. Once your identity has been verified, you will be able to complete the sign-up process. The soft inquiry made by EXPERIANHLTH appears on your credit report but does not affect your credit score in any way. No information regarding your credit score or credit history is acquired or retained by BJC HealthCare or Washington University Physicians as a part of this process.

If you have any questions or if you do not wish to activate an account using the process described above, please contact our Help Desk at 314-273-1966 (toll-free: 866-273-1966) for other options to create a MyChart account.

Please note: this self-signup process is only available for patients 18 and older. For information about accessing another patient's information in MyChart by setting up a proxy account, click here to learn more on our FAQ page.

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First, we need to collect some information about the patient. If you have any questions, please contact your clinic.

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Now, we need to collect some information about you. Once we have this information, we will set up your appointment. If you have any questions, please contact your clinic.

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